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Internal Inquiry Efficiency System "BPUSS"

Internal Inquiry Efficiency System "BPUSS"

[Currently distributing case materials for download] Based on the "skill level" according to the proficiency in the business, we provide answers tailored to each user's level!

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the proficiency levels of users vary, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays answers that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*

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Internal Inquiry Efficiency System 'BPUSS': Case Studies in the Food Industry

Internal Inquiry Efficiency System 'BPUSS': Case Studies in the Food Industry

[Currently distributing case materials for download] Real-time sharing with other staff is possible! Strengthening support for remote work in inquiry desk operations!

We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry contact center with a scale of over 20 staff members. By utilizing our product, even staff working from home can easily ask questions. By leveraging the question function of our product, the inquiries are directly accumulated as knowledge data, allowing for real-time sharing with other staff members. This enabled the inquiry contact center operations to be carried out without compromising the quality of user support, which was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Contact Center Operations ■ Scale: Over 20 staff members ★ You can view the case study materials for our service by downloading the PDF from the link below.

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Internal Inquiry Efficiency System 'BPUSS': Use Cases in the Financial Industry

Internal Inquiry Efficiency System 'BPUSS': Use Cases in the Financial Industry

[Currently distributing case study materials for download] Building QA knowledge with BPUSS! Introducing a case where it was utilized for sales support in a finance company.

We will introduce a case study from the financial industry utilizing the internal inquiry efficiency system 'BPUSS'. A major finance company (N) was conducting sales support operations with a scale of over 20 people. However, due to frequent personnel changes, knowledge sharing of expertise was not taking place, leading to an increase in inquiries from sales representatives and putting pressure on the support staff's workload. Therefore, we built a QA knowledge base using our product and deployed it to the sales representatives, working towards optimizing inquiry responses without waste. [Case Overview] ■ Major Finance Company (N) ■ Sales Support Operations ■ Scale: Over 20 people ★ You can view the adoption case materials for our service by downloading the PDF from the link below.

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Internal Inquiry Efficiency System 'BPUSS' [*Case Study Collection Available*]

Internal Inquiry Efficiency System 'BPUSS' [*Case Study Collection Available*]

An evolving QA search system! Delivering suitable answers to each individual.

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from users to offer better answers ■ Confirms whether the QA is leading to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to be leading to problem-solving, allowing for QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.

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[BPUSS Case Study] How to Prevent the Formalization of QA?

[BPUSS Case Study] How to Prevent the Formalization of QA?

[Currently distributing case materials for download] There are no usable answers in the QA list! Introducing a case where the entire team can update the QA.

We would like to introduce a case study on problem-solving using the internal inquiry efficiency system "BPUSS" at Duepion. If QA updates are not made, it becomes difficult to find usable QAs, leading to situations where the QA list is not used, resulting in mistakes and an influx of inquiries to the leader. To address this, we enable staff to register and publish the questions they ask the leader as "My QA" in our product, allowing the entire team to update the QA collectively. 【Case Overview】 ■Issue - Without updates, the QA list is not utilized, leading to mistakes and a concentration of inquiries to the leader. ■Solution - By registering and publishing the questions asked as "My QA" in our product, the entire team can collectively update the QA. ★You can view the adoption case materials for our service by clicking the "PDF Download" link below.

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Optimize responses according to skills! Introducing 'BPUSS'

Optimize responses according to skills! Introducing 'BPUSS'

[Currently distributing case study materials for download] Reduce escalation and knowledge workload! Provide answers tailored to skills for each question!

We would like to introduce "BPUSS," an internal inquiry efficiency system that optimizes responses based on skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is contributing to problem-solving through various data analysis features. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge work hours ■ Reduced workload for leaders ★ You can view case study materials for this service by clicking on "PDF Download" below.

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